nfc-ai.com

Refund Policy

Refund Policy

At NFC-AI, we strive to provide high-quality NFC and RFID products that meet your expectations. Your satisfaction is our priority, and we aim to address any concerns you may have with your purchase. Please read our refund policy carefully to understand your rights and our responsibilities.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • Defective or Damaged Products
    If you receive a product that is damaged, defective, or not functioning as intended, you are eligible for a replacement or a full refund. Please contact us within 7 days of receiving the product to report the issue.
  • Incorrect Orders
    If the product delivered is different from what was ordered (e.g., wrong design, specification, or product type), we will offer a replacement or refund after verifying the claim.
  • Non-Delivery of Order
    If your order has not been delivered within the promised timeframe (considering shipping delays), you may request a refund or replacement.

Non-Refundable Conditions

The following cases are not eligible for refunds:

  • Customized Products
    Due to the nature of personalized NFC and RFID products, refunds are not available for products designed specifically for your requirements (e.g., custom logos, designs, or messages), unless the product is defective or damaged.
  • Change of Mind
    Refunds will not be issued if you change your mind after placing an order, especially for custom or personalized items.
  • Improper Use
    Products damaged due to improper use, negligence, or unauthorized modifications are not eligible for refunds.

Process for Requesting a Refund

  • Contact Us
    To initiate a refund, please email us at info@nfc-ai.com or call us at +971 50 465 8988. Provide the following details:

    • Order number
    • Description of the issue
    • Photos or videos of the product (if applicable)

  • Assessment
    Our team will review your request and respond within 3 business days. If your request is approved, we will guide you through the next steps.

  • Return of Products
    In some cases, we may require the defective or incorrect product to be returned. Return shipping details will be provided if necessary.

  • Refund Timeline

    • Refunds will be processed within 7–10 business days after approval.
    • Refunds will be issued to the original payment method used during the purchase.

Cancellation Policy

  • Order Cancellation
    Orders can be canceled within 24 hours of placement if production or shipping has not yet begun. Please contact us immediately for cancellations.

  • Custom Orders
    Custom or personalized orders cannot be canceled once production has started.

Additional Information

  • Shipping Costs
    Refunds do not include shipping costs unless the refund is due to an error on our part.

  • Global Customers
    Customers from outside the UAE are responsible for return shipping fees unless the product is defective or an incorrect order.

  • Send promotional materials and special offers (only if you have opted in).
  • Use aggregated data to improve our marketing efforts.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: